Pet Care Agreement (Australia)
This Pet Care Agreement (the "Agreement") is entered into on AGREEMENT DATE between PROVIDER NAME PROVIDER ABN, of PROVIDER ADDRESS (the "Provider"), and OWNER NAME, of OWNER ADDRESS (the "Owner").
This Agreement is made in accordance with the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)) (the "ACL") and the animal welfare legislation applicable in STATE, including the relevant Prevention of Cruelty to Animals legislation and, where applicable, the companion animals registration requirements of STATE. The Provider acknowledges that the services provided under this Agreement are subject to the consumer guarantee provisions of the ACL and that nothing in this Agreement excludes or limits those guarantees in the case of a consumer.
1. THE PARTIES.
Provider: PROVIDER NAME, ABN PROVIDER ABN, of PROVIDER ADDRESS, telephone: PROVIDER PHONE, email: PROVIDER EMAIL.
Owner: OWNER NAME, of OWNER ADDRESS, telephone: OWNER PHONE, email: OWNER EMAIL.
2. PETS.
The Owner's pet(s) to be cared for under this Agreement are: PET DETAILS (the "Pet" or "Pets"). Regular veterinarian: VET NAME, telephone: VET PHONE. Emergency contact (other than the Owner): EMERGENCY CONTACT.
3. SERVICES.
The Provider agrees to provide the following type of pet care service: SERVICE TYPE. Services will be provided according to the following schedule: SERVICE SCHEDULE. The Provider agrees to provide the services with due care and skill, using materials that are reasonably fit for purpose, in accordance with the consumer guarantee provisions of the ACL and the applicable animal welfare legislation of STATE.
4. CARE INSTRUCTIONS.
Feeding: FEEDING INSTRUCTIONS. Exercise and activity: EXERCISE INSTRUCTIONS. The Provider agrees to follow these instructions carefully and to contact the Owner promptly if the Pet refuses food, appears unwell or exhibits unusual behaviour.
5. FEES AND PAYMENT.
The Owner agrees to pay the Provider at the rate of SERVICE RATE, GST TREATMENT. Payment is PAYMENT TERMS. The Owner acknowledges that the Provider may issue a tax invoice in accordance with the A New Tax System (Goods and Services Tax) Act 1999 (Cth) (if registered for GST). Cancellation policy: CANCELLATION POLICY.
6. VETERINARY AUTHORITY.
The Owner hereby authorises the Provider as follows in respect of veterinary treatment: VET AUTHORITY. The Provider shall make all reasonable efforts to contact the Owner or the emergency contact, EMERGENCY CONTACT, before authorising any non-emergency veterinary treatment.
7. OWNER REPRESENTATIONS.
The Owner represents and warrants to the Provider that: OWNER REPRESENTATIONS. The Owner agrees to indemnify the Provider against any loss, damage or liability arising from a breach of these representations, including any injury caused to another animal or person by the Pet as a result of undisclosed aggression, illness or condition.
8. LIABILITY.
LIABILITY LIMIT. Nothing in this Agreement is intended to exclude, restrict or modify any consumer guarantee, right or remedy conferred on the Owner as a consumer under the Australian Consumer Law. To the extent permitted by the ACL, the Provider's total liability for any claim arising under or in connection with this Agreement is limited to the cost of re-supplying the services or paying the cost of having the services re-supplied.
9. GOVERNING LAW.
This Agreement is governed by the laws of STATE and the Commonwealth of Australia. Any dispute arising under this Agreement shall first be referred to negotiation between the Parties. If the dispute is not resolved within 14 days, either Party may refer it to the relevant state consumer tribunal, including the NSW Civil and Administrative Tribunal (NCAT), the Victorian Civil and Administrative Tribunal (VCAT), the Queensland Civil and Administrative Tribunal (QCAT), or the equivalent body in STATE.
IN WITNESS WHEREOF, the Parties have executed this Pet Care Agreement on the date written above.
Provider: PROVIDER NAME
Owner: OWNER NAME
Service Provider
________________
Signature
Date: ________________
Pet Owner
________________
Signature
Date: ________________
What Is a Pet Care Agreement (Australia)?
A Pet Care Agreement in Australia records the pet care to be provided, the fees, the service standards, and each party's obligations between the provider and the client under the Australian Consumer Law (Competition and Consumer Act 2010, Schedule 2).
Professional pet care services in Australia are subject to the consumer guarantee provisions of the Australian Consumer Law (ACL) in Schedule 2 to the Competition and Consumer Act 2010 (Cth). These guarantees require that services are provided with due care and skill, are reasonably fit for purpose, and are supplied within a reasonable time. They cannot be contracted out of in the case of a consumer. A Pet Care Agreement must be drafted consistently with these statutory obligations and should not attempt to exclude or limit rights that the ACL gives the pet owner as a consumer.
Animal welfare legislation in each Australian state and territory imposes additional obligations on anyone who has care or control of an animal, including a pet care provider. These obligations — found in the Prevention of Cruelty to Animals Act 1979 (NSW), Prevention of Cruelty to Animals Act 1986 (Vic), Animal Care and Protection Act 2001 (Qld), and the equivalent Acts in other states and territories — require that animals are provided with proper food, water, shelter, veterinary care and treatment that prevents unnecessary suffering. A responsible pet care provider complies with these obligations as a matter of course, and a well-drafted Pet Care Agreement reflects that commitment.
A Pet Care Agreement is both a protective and a professional document. It protects the pet by confirming that the provider has all the information needed to care for the animal properly. It protects the provider by documenting the owner's representations about the pet's health, vaccination status and temperament, and by setting out a clear fee and cancellation policy. And it protects the owner by confirming the specific services to be provided, the care instructions the provider has agreed to follow, and the veterinary authority the provider holds.
The legal framework governing the Pet Care Agreement (Australia) in Australia draws on several key statutes and regulatory bodies. Under Australian law, the Privacy Act 1988 (Cth) and Australian Privacy Principles (APPs) govern personal data in this document. The Australian Consumer Law (Schedule 2, Competition and Consumer Act 2010) provides consumer guarantees under Sections 51-54. The Federal Circuit and Family Court of Australia has jurisdiction over family law matters under the Family Law Act 1975 (Cth). The Australian Financial Complaints Authority (AFCA) handles consumer financial disputes. State and territory Magistrates Courts handle small civil claims. Parties executing a Pet Care Agreement (Australia) in Australia should confirm the document reflects current law, including any amendments enacted since the original drafting date. The Australian Consumer Law (Competition and Consumer Act 2010, Schedule 2) sets the foundational requirements.
When Do You Need a Pet Care Agreement (Australia)?
A Pet Care Agreement is needed whenever a pet owner engages a professional pet care provider — whether for overnight boarding, in-home minding, dog walking, day care, or any combination of these services — and wants to confirm that the arrangement is clearly documented and that the pet's welfare is protected.
The most common situation is pet boarding or minding during a holiday or business trip. When an owner leaves their pet with a boarding kennel, cattery, or professional pet minder for several days or weeks, a written agreement provides certainty about the care standards, feeding instructions, emergency procedures and fees. It also confirms that the provider has the owner's authority to seek veterinary treatment if needed, and that the owner's contact details and emergency contact information are on file.
A Pet Care Agreement is equally important for regular services such as dog walking or day care. Even where the services are routine and the provider and owner have a good relationship, a written agreement clarifies the schedule, the fee per walk or per day, the cancellation policy, and the provider's authority in an emergency. Disputes about fees, cancellations and liability are most easily resolved when both parties can refer to a signed written agreement.
For boarding providers who host multiple animals at their premises, a Pet Care Agreement that includes vaccination requirements and a temperament warranty from the owner is essential. If an unvaccinated animal infects others, or an aggressive animal injures another pet or a staff member, the provider needs a written record of what the owner represented about their animal.
A Pet Care Agreement is also a mark of professionalism. Owners are increasingly sophisticated consumers of pet care services and expect to see a written contract before leaving their pet with a provider. Providers who offer a written agreement signal that they operate a professional service and take their obligations — to the pet, the owner and the law — seriously.
What to Include in Your Pet Care Agreement (Australia)
A thorough Pet Care Agreement for Australia should address the following key elements to protect both the provider and the pet owner.
The first element is party identification: the full legal name or registered business name, ABN (if applicable), address, phone and email of the provider, and the same details for the owner. The agreement should clearly identify which party is the 'provider' and which is the 'owner' for the purposes of the contract.
The second element is pet identification: the name, species, breed, age, sex, desexed status, and microchip number of each pet covered by the agreement. The regular veterinarian's name, clinic and phone number, and the emergency contact's name and number, must also be recorded.
The third element is the service description: a clear statement of the type of service being provided (boarding, minding, walking, day care), the specific services included (feeding, walking, grooming, litter cleaning, mail collection), and the service schedule, including dates, times and location.
The fourth element is care instructions: feeding instructions (brand, quantity and frequency for each pet), exercise and activity instructions, any confinement requirements, and the daily routine. Medication instructions must be included separately if the provider is to administer any prescription or over-the-counter medication.
The fifth element is the fee structure: the rate per unit of service (per night, per walk, per day), the total fee, the GST treatment, and the payment method and timing. The cancellation and refund policy must be clearly stated.
The sixth element is veterinary authority: the explicit, written authority granted by the owner for the provider to seek emergency veterinary treatment, including whether the authority is unlimited or subject to a cost cap, and how the resulting costs will be allocated.
The seventh element is the owner's representations: confirmations about the pet's vaccination status, registration, temperament, known health conditions, and disclosure of any history of aggression. These representations protect the provider if the pet causes harm or becomes ill from an undisclosed condition.
The eighth element is liability: a clear statement of the provider's liability limitation (consistent with the ACL), and an acknowledgment that nothing in the agreement excludes the owner's ACL consumer guarantee rights. The governing law and dispute resolution mechanism — typically referral to the relevant state consumer tribunal — should also be stated.
Additional compliance elements for a Pet Care Agreement (Australia) used in Australia include: Under Australian law, the Privacy Act 1988 (Cth) and Australian Privacy Principles (APPs) govern personal data in this document. The Australian Consumer Law (Schedule 2, Competition and Consumer Act 2010) provides consumer guarantees under Sections 51-54. The Federal Circuit and Family Court of Australia has jurisdiction over family law matters under the Family Law Act 1975 (Cth). The Australian Financial Complaints Authority (AFCA) handles consumer financial disputes. State and territory Magistrates Courts handle small civil claims. Forms-legal.com provides this template as a starting point for Australia-compliant documentation.
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Forms Legal. (2026). Pet Care Agreement (Australia) (Australia) [Legal document template]. Forms Legal. https://forms-legal.com/australia/personal/family/pet-care-agreement-australia
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year = {2026},
howpublished = {\url{https://forms-legal.com/australia/personal/family/pet-care-agreement-australia}},
note = {Free legal document template. Based on Australian Consumer Law (Competition and Consumer Act 2010, Schedule 2)}
}Also available for these jurisdictions:
Frequently Asked Questions
A pet owner who engages a professional pet care service in Australia as a consumer is protected by the consumer guarantee provisions of the Australian Consumer Law (ACL), contained in Schedule 2 to the Competition and Consumer Act 2010 (Cth). The key ACL guarantees for services are: the service must be provided with due care and skill (section 60 ACL); the service and any materials used must be reasonably fit for any particular purpose the consumer made known to the provider (section 61 ACL); and the service must be supplied within a reasonable time if no time was specifically agreed (section 62 ACL). These guarantees cannot be excluded, restricted or modified by any term of a contract in the case of a consumer. If a provider fails to comply with a consumer guarantee — for example, by failing to exercise the care and skill required and the pet is injured as a result — the consumer may be entitled to have the services re-supplied, a refund of part or all of the price paid, and compensation for reasonably foreseeable consequential losses. Pet owners can lodge a complaint with the relevant state fair trading or consumer affairs agency if a provider breaches these guarantees.
Vaccination requirements for pet boarding vary by state and territory and between individual boarding providers, but most professional boarding kennels and catteries in Australia require proof of current vaccination as a condition of acceptance. For dogs, the C5 vaccination — which covers canine distemper, hepatitis, parvovirus, Bordetella bronchiseptica (kennel cough) and parainfluenza — is typically required. For cats, the F3 vaccination — covering feline enteritis, feline rhinotracheitis and feline calicivirus — is generally the minimum requirement. Some facilities also require heartworm treatment and flea prevention as conditions of boarding. The specific requirements vary and pet owners should confirm the vaccination requirements of their chosen facility before booking. A Pet Care Agreement should require the owner to provide up-to-date vaccination certificates before the commencement of the boarding period and to warrant that the pet has not been exposed to any communicable disease within a specified period before boarding. Failure to comply with these requirements is typically grounds for the provider to refuse the service.
Liability for injury or illness of a pet during a boarding or minding arrangement in Australia will depend on the circumstances, including any contractual limitation of liability and the applicable provisions of the Australian Consumer Law. If the pet is injured or becomes ill as a result of the provider's failure to exercise due care and skill — for example, by allowing the pet to escape, failing to provide adequate food or water, or allowing contact with an aggressive animal — the provider may be liable for the resulting losses, including veterinary costs. However, if the injury or illness results from a pre-existing condition that the owner did not disclose, or from causes beyond the provider's reasonable control, the provider may argue that they are not liable. Liability limitation clauses are common in Pet Care Agreements but cannot override the ACL consumer guarantees in the case of a consumer. Most professional pet care providers carry public liability insurance, which covers claims for bodily injury or property damage caused by their negligence. Pet owners should confirm that their chosen provider has adequate public liability insurance before entering an agreement, and may also consider taking out pet insurance that covers unexpected veterinary costs arising during the care period.
Whether GST applies to a particular pet care service depends on whether the service provider is registered (or required to be registered) for Goods and Services Tax (GST) under the A New Tax System (Goods and Services Tax) Act 1999 (Cth). A person or business is required to register for GST if their annual turnover from taxable supplies exceeds $75,000. Pet care services — including boarding, minding, dog walking and grooming — are taxable supplies for GST purposes and are generally not GST-free. A registered provider must charge GST at the rate of 10% on the supply of the services, include GST in any price quoted (or make clear that the quoted price is exclusive of GST), and issue a valid tax invoice to the owner if requested and if the supply is a taxable supply. A Pet Care Agreement should clearly state whether the quoted fee is inclusive of GST or whether GST will be added on top. Pet owners should request a tax invoice if they intend to claim a business deduction for the pet care costs.
A well-drafted Pet Care Agreement should include a clear veterinary authority clause that grants the provider explicit written permission to seek emergency veterinary treatment for the pet in defined circumstances. At minimum, the clause should specify: the circumstances in which the provider may act without prior owner consent (typically where the pet's health or life is at risk and the owner cannot be contacted within a reasonable time); whether the authority is open-ended or subject to a maximum cost threshold (for example, treatment costing up to $500 can be authorised without prior consent, but amounts above that require the owner's or emergency contact's approval); the provider's obligation to attempt to contact the owner and the nominated emergency contact before authorising treatment; and who is responsible for the resulting veterinary costs (typically the owner, who agrees to reimburse all reasonable costs). The clause should also identify the pet's regular veterinarian and their contact details, and authorise the provider to use a different registered vet if the regular vet is unavailable in an emergency. A veterinary authority clause protects the provider from liability for delay in obtaining treatment and protects the pet's welfare by ensuring that the provider can act quickly when needed.
This template is provided for informational purposes only and does not constitute legal advice. Laws vary by jurisdiction and change over time. Consult a qualified attorney for advice specific to your situation.Full disclaimer
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