Storage Agreement (New Zealand)
This Storage Agreement (the “Agreement”) is made on [Agreement Date] in New Zealand.
1. PARTIES
1.1 Operator: [Operator Name], NZBN [Operator NZBN], located at [Facility Address], phone [Operator Phone], email [Operator Email] (the “Operator”).
1.2 Customer: [Customer Name], of [Customer Address], phone [Customer Phone], email [Customer Email] (the “Customer”).
1.3 Emergency Contact: [Emergency Contact].
2. NATURE OF THIS AGREEMENT
2.1 This Agreement creates a licence only and does not create a lease, tenancy, or any other interest in land. The Customer is granted a personal, non-exclusive, revocable right to use the storage unit described in clause 3 for the purpose of storing goods, and for no other purpose.
2.2 The Operator retains possession and control of the storage facility at all times. This Agreement is not subject to the Residential Tenancies Act 1986 or the Retail Leases legislation. The Customer does not receive exclusive possession of any part of the facility beyond the right to store goods in the allocated unit during the hours specified in this Agreement.
2.3 The Operator does not take custody or bailment of any goods stored in the unit. The Customer stores goods entirely at the Customer’s own risk, subject to clause 7 (Limitation of Liability).
3. STORAGE UNIT AND ACCESS
3.1 The Operator allocates to the Customer the following storage unit at the facility at [Facility Address]:
Unit Number: [Unit Number]
Unit Size: [Unit Size]
Unit Type: [Unit Type]
3.2 The Customer may access the storage unit during the following hours only: [Access Hours]. The Operator may vary access hours on reasonable written notice. Emergency access outside these hours may be arranged at the Operator’s discretion.
3.3 The Customer is responsible for providing their own padlock or security device for the unit. The Customer must not change any lock or security device fitted to the unit without the Operator’s prior written consent.
3.4 The Operator reserves the right to access the storage unit at any time without prior notice in the event of an emergency, to inspect for compliance with this Agreement, to effect repairs, or as required by law.
4. TERM AND TERMINATION
4.1 This Agreement commences on [Commencement Date] and continues on a [Payment Frequency] periodic basis until terminated in accordance with this clause.
4.2 The Customer may terminate this Agreement by giving the Operator not less than [Notice Period] written notice of intention to vacate. The Customer remains liable for fees until the end of the notice period.
4.3 The Operator may terminate this Agreement immediately and without notice if the Customer fails to pay any fee when due and the fee remains unpaid for 7 days after the due date, or if the Customer breaches any term of this Agreement.
4.4 On termination or expiry of this Agreement, the Customer must remove all goods from the unit and leave the unit clean and free from damage. Goods not removed within 7 days of termination will be subject to the Operator’s lien rights under clause 8.
5. FEES, BOND AND PAYMENT
5.1 Storage Fee: The Customer must pay the Operator a storage fee of NZD $[Storage Fee] per month (excluding GST), payable [Payment Frequency] in advance.
5.2 GST: All fees and charges under this Agreement are exclusive of GST. The Customer must pay GST of 15% in addition to all fees under the Goods and Services Tax Act 1985 (NZ). The Operator will issue valid GST invoices showing the Operator’s GST registration number.
5.3 Administration Fee: A one-off administration fee of NZD $[Admin Fee] (excluding GST) is payable on commencement of this Agreement.
5.4 Security Bond: The Customer must pay a refundable security bond of NZD $[Security Bond] on or before the commencement date. The Operator may apply the bond towards any unpaid fees, damage costs, or other amounts owed by the Customer. The bond balance will be returned within 14 days after the Customer vacates the unit and all amounts are paid in full.
5.5 Late Payment: If any fee is not paid within 7 days of the due date, a late payment fee of NZD $20 (plus GST) will be charged. The Operator may also charge interest at the rate of 10% per annum on overdue amounts, calculated daily from the due date.
5.6 Fee Variation: The Operator may vary the storage fee on giving the Customer not less than 30 days written notice.
6. PROHIBITED ITEMS AND USE
6.1 The Customer must not store or bring into the facility any of the following:
(a) flammable, explosive, or combustible substances including petrol, gas, solvents, or ammunition;
(b) perishable food items, living creatures, or any item that emits odours or attracts pests;
(c) toxic, corrosive, hazardous, or radioactive materials;
(d) any stolen, unlawful, or counterfeit goods;
(e) any item the storage of which would be unlawful under the laws of New Zealand or any relevant local authority regulation.
6.2 The Customer must not use the storage unit for any purpose other than the storage of goods, and must not use the unit as a place of business, residence, or for any unlawful activity.
6.3 Breach of this clause entitles the Operator to terminate this Agreement immediately and to deny the Customer access to the facility without notice.
7. LIMITATION OF LIABILITY AND INSURANCE
7.1 The Customer stores all goods entirely at the Customer’s own risk. The Operator is not a bailee or custodian of the Customer’s goods and accepts no responsibility for goods stored in the unit.
7.2 To the maximum extent permitted by law, the Operator’s liability for any loss of or damage to goods stored in the unit is excluded. Where the services under this Agreement are supplied to a consumer as defined in the Consumer Guarantees Act 1993 (CGA), consumer guarantees under the CGA cannot be excluded. Where the Customer is acquiring the services for business purposes and both parties are in trade, the parties agree, as permitted under section 43 of the CGA, to contract out of the consumer guarantees implied by the CGA, to the extent permitted by that section.
7.3 The Operator is not liable for any loss or damage to goods arising from flood, fire, storm, theft, pests, vermin, condensation, water ingress, power outages, or any other cause beyond the Operator’s direct control.
7.4 The Customer is strongly advised to obtain their own contents insurance for all goods stored in the unit. The Customer’s failure to obtain insurance does not affect the Operator’s exclusion of liability.
7.5 The Customer indemnifies the Operator against any loss, liability, claim, or expense arising from the Customer’s use of the facility or breach of this Agreement, including any claim by a third party in respect of goods owned by or associated with the Customer.
8. OPERATOR’S LIEN
8.1 If the Customer fails to pay any amount due under this Agreement, the Operator has a lien over all goods stored in the unit and may refuse the Customer access to the unit until all outstanding amounts are paid in full.
8.2 If the outstanding amount remains unpaid for 28 days after the due date, the Operator may, after giving the Customer 14 days written notice to the Customer’s last known address and email, sell or dispose of the stored goods and apply the proceeds to the outstanding amount. Any surplus after deduction of all costs and fees will be returned to the Customer.
8.3 The Operator will not be liable to the Customer for any loss arising from the lawful exercise of the Operator’s lien rights under this clause.
9. GENERAL PROVISIONS
9.1 This Agreement is governed by the laws of New Zealand, including the Contract and Commercial Law Act 2017 (CCLA), the Consumer Guarantees Act 1993 (CGA), and the Fair Trading Act 1986 (FTA). The parties submit to the non-exclusive jurisdiction of the courts of New Zealand, including the Disputes Tribunal (for amounts up to NZD $30,000).
9.2 Any dispute arising under this Agreement must be referred to the Operator’s complaints process in the first instance. If not resolved, either party may refer the matter to a mediator agreed between the parties through the Arbitrators’ and Mediators’ Institute of New Zealand (AMINZ), or to the Disputes Tribunal.
9.3 This Agreement is personal to the Customer and may not be assigned or transferred to another person without the Operator’s prior written consent.
9.4 Notices may be given by email to the addresses specified in clause 1 and will be effective on transmission provided no delivery failure is received.
9.5 This Agreement constitutes the entire agreement between the parties regarding the storage of goods at the facility and supersedes all prior representations and arrangements.
9.6 The Operator will handle any personal information provided by the Customer in accordance with the Privacy Act 2020 and the Information Privacy Principles (IPPs).
EXECUTION
This Agreement is executed by the parties as follows:
OPERATOR
[Operator Name]
CUSTOMER
[Customer Name]
Operator
________________
Signature
Customer
________________
Signature
What Is a Storage Agreement (New Zealand)?
A Storage Agreement in New Zealand sets the hire charges, term, condition, and return obligations for the leased item or space and allocates risk between the owner and the hirer under the Companies Act 1993.
Self-storage is a growing industry in New Zealand, with facilities located in major cities including Auckland, Wellington, Christchurch, Hamilton, and Tauranga, as well as regional centres. Customers include households storing furniture and personal effects during a move or renovation, businesses storing documents, stock, and equipment, and individuals storing seasonal or recreational items.
A storage agreement in New Zealand is a licence, not a lease. This distinction is legally important. A lease would give the customer exclusive possession of the premises and significant statutory protections under New Zealand's tenancy legislation. A licence gives the customer a personal, non-exclusive right to use the storage unit for the purpose of storing goods. The storage operator retains possession and control of the facility at all times.
The storage agreement is governed by the Contract and Commercial Law Act 2017 (CCLA) and the common law of contract. The Consumer Guarantees Act 1993 (CGA) applies where the storage services are provided to a consumer (a person acquiring services for personal, domestic, or household purposes). The CGA implies mandatory guarantees that the services will be carried out with reasonable care and skill and that the facility will be fit for the purpose of storing goods safely. The Fair Trading Act 1986 (FTA) prohibits misleading and deceptive representations in connection with the storage services. The Privacy Act 2020 governs the collection and handling of personal information about the customer.
GST at 15% applies to all storage fees under the Goods and Services Tax Act 1985 where the operator is GST-registered. The operator must issue valid GST invoices for all fees charged.
When Do You Need a Storage Agreement (New Zealand)?
A written Storage Agreement is essential whenever a storage facility operator provides storage services to a customer. Without a written agreement, disputes commonly arise about the fee payable, the notice period required to vacate, who is responsible for damage to goods, and what the operator may do if the customer fails to pay.
Household storage is one of the most common applications. When individuals or families need temporary storage during a house move, renovation, or downsizing, a storage facility provides a convenient solution. A storage agreement protects both parties by documenting the agreed fee, access hours, notice period, and the customer's responsibility for their own contents insurance.
Business storage is another significant use case. Small and medium-sized businesses in New Zealand frequently use self-storage for document archiving, excess stock, equipment, and business records. A storage agreement provides the business customer with certainty about the terms of access, the fee structure, and the operator's obligations regarding facility maintenance and security.
The storage agreement is also important from a liability perspective. Storage operators in New Zealand are not bailees of the goods stored in their facilities — they do not take responsibility for the safekeeping of the goods. The agreement should make this clear and require the customer to obtain their own contents insurance. This is particularly important in New Zealand given the risk of natural disasters including earthquakes, floods, and storms.
Operators who do not have a written storage agreement are exposed to significant commercial and legal risk. Without a written agreement, the operator's right to impose fees, charge interest on late payments, exercise a lien over stored goods, and terminate the agreement for non-payment may be difficult to establish and enforce. A clearly drafted storage agreement is the primary tool for managing these risks.
What to Include in Your Storage Agreement (New Zealand)
A thorough New Zealand Storage Agreement should include the following key provisions.
Party details. Identify the operator (full legal name, NZBN, facility address, phone, email) and the customer (full legal name, address, phone, email, and emergency contact). The NZBN assists with business identification and GST compliance.
Nature of the agreement as a licence. Clearly state that the agreement is a licence, not a lease, and that the customer does not obtain exclusive possession of any part of the facility. State that the Residential Tenancies Act 1986 does not apply.
Unit details. Specify the unit number, size, and type (climate-controlled, external drive-up, container, etc.), the commencement date, and the permitted access hours.
Fees, GST, and bond. Specify the monthly storage fee, confirm that GST at 15% will be added under the Goods and Services Tax Act 1985, and document the administration fee and security bond. Specify the payment frequency and the late payment consequences.
Consumer Guarantees Act 1993. Address the CGA position — confirm that consumer guarantees apply where the customer is a consumer, and include a CGA contracting-out clause for business-to-business storage arrangements under section 43 of the CGA.
Prohibited items. List the categories of goods that may not be stored at the facility, with a right to immediately terminate and deny access on breach.
Limitation of liability. Exclude the operator's liability for loss or damage to stored goods, subject to the requirements of the CGA. Require or recommend that the customer hold contents insurance.
Operator's lien. Document the operator's right to hold a lien over stored goods for unpaid fees, and the process for selling or disposing of stored goods after giving notice to the customer.
Privacy. Reference the operator's obligations under the Privacy Act 2020 and the Information Privacy Principles regarding the collection and use of the customer's personal information.
Governing law. Specify that the agreement is governed by the laws of New Zealand, including the CCLA 2017, CGA 1993, and FTA 1986, with disputes to be resolved in the courts of New Zealand or the Disputes Tribunal. The forms-legal.com Storage Agreement (New Zealand) provides a ready-to-use template that meets New Zealand legal requirements.
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Reference this free template in an article, syllabus, or research note:
Forms Legal. (2026). Storage Agreement (New Zealand) (New Zealand) [Legal document template]. Forms Legal. https://forms-legal.com/new-zealand/business/contracts/storage-agreement-new-zealand
"Storage Agreement (New Zealand) (New Zealand)." Forms Legal, 2026, https://forms-legal.com/new-zealand/business/contracts/storage-agreement-new-zealand.
@misc{formslegal-storage-agreement-new-zealand,
author = {{Forms Legal}},
title = {Storage Agreement (New Zealand) (New Zealand)},
year = {2026},
howpublished = {\url{https://forms-legal.com/new-zealand/business/contracts/storage-agreement-new-zealand}},
note = {Free legal document template. Based on Companies Act 1993}
}Frequently Asked Questions
No. A self-storage agreement in New Zealand is a licence, not a lease. The distinction is legally significant. Under a lease, the tenant obtains exclusive possession of the premises and enjoys significant statutory protections under New Zealand's tenancy legislation. Under a licence, the licensee obtains a personal right to use the storage unit for a specific purpose (storing goods) without obtaining exclusive possession. As a result, the Residential Tenancies Act 1986 and any retail leases legislation do not apply to self-storage agreements. The storage operator retains possession and control of the facility at all times. The storage agreement is governed by general contract law under the Contract and Commercial Law Act 2017 (CCLA), and the Consumer Guarantees Act 1993 (CGA) applies where the customer is a consumer.
If you are using a storage facility as a consumer (for personal, domestic, or household purposes), the Consumer Guarantees Act 1993 (CGA) implies mandatory guarantees into your storage agreement. These include: that the services will be carried out with reasonable care and skill (s 28); that the facility will be fit for the purpose of storing goods safely (s 29); and that the services will be provided within a reasonable time and at a reasonable price (ss 30–31). These guarantees cannot be excluded from a consumer contract. However, if you are using the storage facility for business purposes and both you and the operator are acting in trade, the parties may agree in writing under section 43 of the CGA to contract out of these guarantees, provided it is fair and reasonable to do so. Even if the CGA applies, the agreement may still limit the operator's liability for indirect or consequential loss where that is fair and reasonable.
An operator's lien is a right held by the storage facility operator to detain the customer's stored goods as security for unpaid storage fees and other amounts owing. Under New Zealand common law, a person who provides services in connection with goods may hold a lien over those goods until payment is received. A storage agreement should expressly set out the operator's lien rights, including the circumstances in which the lien arises (non-payment of fees), the notice period before the operator may exercise the lien, and the process for selling or disposing of stored goods to recover unpaid amounts. Under the Personal Property Securities Act 1999 (NZ), a non-consensual lien (a lien that arises by operation of law rather than by agreement) may take priority over registered security interests in some circumstances. Operators should seek legal advice regarding the interaction between their lien rights and any PPSR registrations over stored goods.
Yes. Self-storage services are a taxable supply in New Zealand and GST at 15% applies to all storage fees, administration fees, and other charges under a storage agreement, where the storage operator is GST-registered. A person must register for GST if their taxable supplies exceed NZD $60,000 in any 12-month period. Storage operators who are GST-registered must issue valid GST invoices for all fees charged and must show their GST registration number on each invoice. Customers who are GST-registered may be able to claim an input tax credit for the GST paid on storage fees used in connection with their taxable activity. The storage agreement should clearly state whether the quoted fees are GST-exclusive or GST-inclusive, and confirm that GST will be added to each invoice. Under New Zealand law, specifically the Companies Act 1993, parties should seek independent legal advice to confirm compliance with all applicable requirements and confirm the document meets the standards set by the relevant regulatory authorities.
New Zealand storage agreements typically prohibit the storage of items that pose a safety risk, are illegal, or may cause damage to the facility or other customers' goods. Common prohibited items include: flammable, explosive, or combustible materials (petrol, gas, solvents, fireworks, ammunition); perishable food items, living creatures, or items that attract pests or emit odours; toxic, corrosive, hazardous, or radioactive materials; stolen, counterfeit, or unlawfully obtained goods; and any items prohibited by New Zealand law or local authority regulations. Many storage facilities also prohibit the storage of firearms, unless the customer holds a firearms licence under the Arms Act 1983 and the storage complies with the specific security requirements for licensed firearms storage. The storage agreement should clearly list prohibited items, and breach of the prohibited items clause should give the operator the right to immediately terminate the agreement and deny access.
This template is provided for informational purposes only and does not constitute legal advice. Laws vary by jurisdiction and change over time. Consult a qualified attorney for advice specific to your situation.Full disclaimer
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