Workplace Bullying Complaint (New Zealand)
Employment Relations Act 2000 & Health and Safety at Work Act 2015 — Formal Bullying Complaint
[Complainant Name]
[Complainant Job Title], [Complainant Department]
Commenced: [Complainant Start Date]
Email: [Complainant Email]
Date: [Complaint Date]
PRIVATE AND CONFIDENTIAL — FORMAL WORKPLACE BULLYING COMPLAINT
To: [Recipient Name]
[Recipient Title]
[Employer Name]
[Employer Address]
Re: Formal Workplace Bullying Complaint — [Bullying Type]
Dear [Recipient Name],
I write to formally raise a workplace bullying complaint in accordance with the Employment Relations Act 2000 (ERA), the Health and Safety at Work Act 2015 (HSWA), and the employer's workplace policies.
Under the HSWA 2015, the employer as a Person Conducting a Business or Undertaking (PCBU) has a primary duty of care to ensure, so far as is reasonably practicable, that the work environment is without risks to the health and safety of workers — including psychological health. Workplace bullying is a recognised psychosocial hazard that employers must manage. Under the ERA 2000, the duty of good faith requires all parties to the employment relationship to be active and constructive in maintaining a productive relationship, and to be responsive and communicative.
I submit this complaint against [Respondent Name] ([Respondent Relationship]).
1. NATURE AND DETAILS OF THE BULLYING CONDUCT
Type of bullying behaviour: [Bullying Type]
Conduct commenced approximately: [Start Date]
Witnesses: [Witnesses]
The following is a chronological account of the specific incidents giving rise to this complaint:
[Incident Details]
Supporting evidence: [Evidence]
2. IMPACT ON MY HEALTH, WELLBEING AND WORK PERFORMANCE
[Impact Description]
The employer's duty under the Health and Safety at Work Act 2015 s 36 requires the PCBU to ensure the health and safety of workers, including their psychological health. I respectfully ask that this duty be taken into account when responding to this complaint. WorkSafe New Zealand's guidance on managing psychosocial risks (including workplace bullying) sets out practical steps that employers should take to address these hazards.
3. RELEVANT POLICIES AND LEGISLATION
Relevant workplace policies: [Relevant Policies]
This complaint is made pursuant to the following legislation: the Employment Relations Act 2000, including the good faith obligations in section 4; the Health and Safety at Work Act 2015, including the PCBU's primary duty of care under section 36; the Human Rights Act 1993 (where the conduct involves discrimination on a prohibited ground); and the Privacy Act 2020 (which requires that any information collected in the course of investigating this complaint be handled in accordance with the Information Privacy Principles). If the bullying conduct includes sexual harassment, the complaint may also engage the Harmful Digital Communications Act 2015 and the Employment Relations Act 2000 section 108.
4. PRIOR ATTEMPTS TO RESOLVE THE MATTER
[Prior Attempts]
5. OUTCOME REQUESTED
[Outcome Requested]
I trust that you will treat this complaint with the seriousness and confidentiality it deserves. I look forward to your timely response.
Yours sincerely,
[Complainant Name]
[Complainant Job Title]
[Employer Name]
Email: [Complainant Email]
Employee (Complainant)
________________
Signature
What Is a Workplace Bullying Complaint (New Zealand)?
A Workplace Bullying Complaint in New Zealand sets the organisation's rules and expectations on workplace bullying complaint and the responsibilities of staff and users, supporting compliance with the Employment Relations Act 2000.
In New Zealand, workplace bullying is primarily regulated under the Health and Safety at Work Act 2015 (HSWA) and the Employment Relations Act 2000 (ERA). The HSWA 2015 requires employers — as Persons Conducting a Business or Undertaking (PCBUs) — to confirm, so far as is reasonably practicable, that the work environment is without risks to the health and safety of workers, including their psychological health. WorkSafe New Zealand, the health and safety regulator, has published guidance identifying workplace bullying as a psychosocial hazard that must be proactively managed under a risk management framework.
WorkSafe NZ defines workplace bullying as repeated and unreasonable behaviour directed at an employee or group of employees that creates a risk to health and safety. The ERA 2000 separately creates obligations through its good faith provisions — all parties to the employment relationship (including managers and colleagues acting on behalf of the employer) must behave in a way that is active, constructive, responsive, and communicative. Bullying conduct is fundamentally inconsistent with the good faith obligations of the ERA 2000.
A formal bullying complaint is the starting point for any escalation to WorkSafe New Zealand (if the employer fails to manage the psychosocial hazard), the Employment Relations Authority (for a personal grievance on grounds of unjustified disadvantage or constructive dismissal), or the Human Rights Commission (if the bullying involves harassment on a prohibited ground under the Human Rights Act 1993). Regulatory bodies and the Employment Relations Authority generally expect employees to have attempted to resolve the matter through the employer's internal complaints process before initiating external proceedings.
When Do You Need a Workplace Bullying Complaint (New Zealand)?
A formal Workplace Bullying Complaint is needed when an employee in New Zealand has experienced repeated unreasonable behaviour at work that creates a risk to their health and safety, and either informal attempts to resolve the matter have been unsuccessful or the conduct is serious enough to warrant immediate formal documentation.
The most common trigger for a formal bullying complaint is the failure of an informal approach. Many employees first attempt to address bullying by speaking directly with the person responsible, or by raising the matter informally with a manager or HR representative. When this fails — or where the alleged bully is a senior manager making informal escalation impractical — a formal written complaint is the appropriate next step.
A formal complaint is also needed before escalating to an external body. WorkSafe New Zealand and the Employment Relations Authority generally require evidence that the employer was given an opportunity to address the matter internally before an external complaint or personal grievance is filed. Without a formal written complaint, an employee may find it difficult to demonstrate that the employer was notified of the bullying and failed to act.
Where the bullying conduct creates an immediate risk to the employee's health and safety — for example, where there is a risk of physical harm, where the employee's mental health has deteriorated significantly, or where the conduct is ongoing and escalating — a formal complaint should be submitted promptly. In situations involving imminent risk to health and safety, employees may also have the right under the HSWA 2015 to cease or refuse to perform work while the risk is not managed.
The complaint also provides critical documentation if the employee later needs to resign due to the bullying and wishes to raise a constructive dismissal personal grievance. A written record of the complaint and the employer's response (or failure to respond) is important evidence for the Employment Relations Authority or Employment Court.
What to Include in Your Workplace Bullying Complaint (New Zealand)
An effective New Zealand Workplace Bullying Complaint should be factual, specific, and professional in tone. The following key elements should be included.
The respondent details section identifies who is alleged to have engaged in the bullying conduct, and their relationship to the complainant (e.g. direct manager, colleague). Knowing the respondent's relationship is important for determining the appropriate investigation process and for assessing the employer's vicarious responsibility under the HSWA 2015.
The bullying conduct section is the heart of the complaint. It should describe the category of bullying (such as verbal abuse, social exclusion, or intimidation) and provide a specific, chronological account of individual incidents. Each incident should state the date, what was said or done, who was present, and the location. Vague complaints are difficult to investigate and may not satisfy the threshold for regulatory action. WorkSafe NZ's guidance emphasises that the behaviour must be objectively unreasonable — the complaint should explain why each incident goes beyond reasonable management action.
The impact section is essential because the HSWA 2015 requires the conduct to create a risk to health and safety. Describing the impact on the complainant's physical and psychological health, their ability to perform their role, and any medical consultations or use of the Employee Assistance Programme helps establish that the bullying creates a genuine health and safety risk.
The prior attempts section demonstrates good faith engagement with the informal resolution process, which is important for any subsequent escalation to WorkSafe NZ or the Employment Relations Authority.
The outcome requested section should be specific and proportionate. Common requests include a prompt investigation, interim separation from the respondent during the investigation, mediation, training, disciplinary action against the respondent, or a review of workplace policies. A formal response within a specified timeframe (e.g. 10 working days for an initial response) is reasonable.
The governing law for all employment-related matters in New Zealand is New Zealand law, and disputes are resolved through the Employment Relations Authority, Employment Court, or WorkSafe New Zealand, as applicable. The forms-legal.com Workplace Bullying Complaint (New Zealand) provides a ready-to-use template that meets New Zealand legal requirements.
Cite this page
Reference this free template in an article, syllabus, or research note:
Forms Legal. (2026). Workplace Bullying Complaint (New Zealand) (New Zealand) [Legal document template]. Forms Legal. https://forms-legal.com/new-zealand/employment/hr-forms/workplace-bullying-complaint-new-zealand
"Workplace Bullying Complaint (New Zealand) (New Zealand)." Forms Legal, 2026, https://forms-legal.com/new-zealand/employment/hr-forms/workplace-bullying-complaint-new-zealand.
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author = {{Forms Legal}},
title = {Workplace Bullying Complaint (New Zealand) (New Zealand)},
year = {2026},
howpublished = {\url{https://forms-legal.com/new-zealand/employment/hr-forms/workplace-bullying-complaint-new-zealand}},
note = {Free legal document template. Based on Employment Relations Act 2000}
}Also available for these jurisdictions:
Frequently Asked Questions
New Zealand legislation does not specifically define 'workplace bullying' in a single statute. However, WorkSafe New Zealand's guidance describes workplace bullying as repeated and unreasonable behaviour directed at an employee or group of employees that creates a risk to health and safety. The key elements are: the behaviour must be repeated (not a one-off incident); it must be unreasonable (assessed objectively, not by the subjective perception of the target); and it must create a risk to health and safety (including psychological health). Critically, reasonable management actions taken in a reasonable manner do not constitute bullying — even if the employee finds them upsetting. Examples of reasonable management action include: setting performance standards and expectations; managing attendance or conduct issues through a fair process; requiring attendance at training; restructuring roles; and making legitimate business decisions. The distinction between bullying and reasonable management lies primarily in whether the behaviour is objectively unreasonable and whether it creates a genuine risk to health and safety.
If you are being bullied at work in New Zealand, you have several legal rights and remedies. Under the Health and Safety at Work Act 2015 (HSWA), your employer as a Person Conducting a Business or Undertaking (PCBU) has a primary duty of care to manage psychosocial hazards — including workplace bullying — and ensure your psychological health and safety. You have the right to raise the matter with your employer and to have it investigated promptly. If your employer fails to address the bullying, you can report the matter to WorkSafe New Zealand, the regulator responsible for enforcing the HSWA 2015. Under the Employment Relations Act 2000 (ERA), you may raise a personal grievance on the grounds of unjustified disadvantage (if the bullying constitutes a disadvantage in your employment) or constructive dismissal (if the bullying is so serious that you have no reasonable alternative but to resign). A personal grievance must be raised within 90 days of the relevant conduct (or 12 months for sexual harassment). You may also seek free mediation through the Ministry of Business, Innovation and Employment (MBIE). If the bullying involves harassment on grounds prohibited by the Human Rights Act 1993 (such as race, sex, disability, or age), you may also make a complaint to the Human Rights Commission.
WorkSafe New Zealand is the primary workplace health and safety regulator under the Health and Safety at Work Act 2015 (HSWA). WorkSafe has the authority to investigate workplace bullying complaints where an employer has failed to manage the psychosocial hazard, issue improvement notices, and in serious cases initiate enforcement action. However, WorkSafe generally expects employees to first attempt to resolve the matter through their employer's internal complaints process before lodging an external complaint. WorkSafe's role is primarily regulatory — it does not provide compensation or remedies for individual employees. Employees seeking personal remedies (such as compensation for loss of wages or hurt and humiliation) should pursue their rights through the Employment Relations Authority personal grievance process. WorkSafe's guidance notes that a PCBU must systematically identify, assess, and eliminate or minimise psychosocial hazards, and workplace bullying is explicitly listed as a hazard requiring proactive management.
Yes. Workplace bullying may give rise to a personal grievance under the Employment Relations Act 2000 (ERA) on one or more grounds. If the bullying constitutes an unjustified action by the employer (or a person for whom the employer is responsible) that disadvantages you in your employment, you may raise a grievance under section 103(1)(b) of the ERA — unjustified disadvantage. If the bullying is so severe that you are forced to resign because remaining in employment is not reasonably practicable, you may raise a grievance under section 103(1)(a) — constructive dismissal (unjustified dismissal). A personal grievance must generally be raised with the employer within 90 days of the relevant conduct or the date on which the employee became aware of it (section 114 of the ERA). The Employment Relations Authority may grant an extension of time where it considers it just to do so. If the grievance is not resolved through the employer's internal process, the employee may seek mediation through MBIE or file a statement of problem with the Employment Relations Authority.
After receiving a formal workplace bullying complaint, your employer is required by law to take the complaint seriously and respond in good faith. Under the Employment Relations Act 2000 (ERA) section 4, all parties to the employment relationship must be active and constructive, responsive, and communicative. Under the Health and Safety at Work Act 2015 (HSWA), the employer must investigate the psychosocial hazard and take steps to eliminate or minimise the risk. In practice, a New Zealand employer should: acknowledge receipt of the complaint promptly (typically within 2 to 5 working days); advise the complainant of the investigation process, the expected timeframe, and who will be conducting the investigation; investigate the complaint promptly, impartially, and thoroughly; provide both the complainant and respondent with an opportunity to be heard; maintain confidentiality to the extent possible; advise the complainant of the outcome in writing; and take appropriate corrective action if the complaint is substantiated. Failure to respond adequately may constitute a breach of the employer's obligations under the HSWA 2015 and the ERA 2000 good faith provisions, and may support a personal grievance claim.
This template is provided for informational purposes only and does not constitute legal advice. Laws vary by jurisdiction and change over time. Consult a qualified attorney for advice specific to your situation.Full disclaimer
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