API Licence Agreement (UAE)
API LICENCE AGREEMENT
Dated: [Agreement Date]
Licensor: [Licensor Name] (Trade Licence: [Licensor Licence]), of [Licensor Address] (the "Licensor");
Licensee: [Licensee Name] (Trade Licence: [Licensee Licence]), of [Licensee Address] (the "Licensee").
1. LICENCE GRANT
1.1 The Licensor grants the Licensee a [Licence Type] licence to access and use the [API Name] (the 'API'): [API Description].
1.2 Permitted use: [Permitted Use]. The Licensee shall not: (a) sub-licence, resell, or provide API access to any third party; (b) reverse-engineer the API beyond what is necessary to create interoperable software permitted under the Copyright Federal Decree-Law No. 38 of 2021; (c) use the API in any manner that violates the UAE Cybercrime Law (Federal Decree-Law No. 34 of 2021) or any other applicable UAE law; or (d) use the API to develop a competing product.
1.3 API call limits: [Call Limits]. The Licensor may throttle or suspend API access if the Licensee exceeds the call limit or if abnormal usage patterns suggest misuse or abuse.
1.4 The Licensor shall provide the Licensee with API credentials (API key, OAuth tokens, or as applicable) on execution of this Agreement. Credentials are personal to the Licensee and must not be shared with third parties.
2. FEES AND PAYMENT
2.1 The Licensee shall pay the annual licence fee of [Licence Fee] in AED by bank transfer within 30 days of invoice.
2.2 All fees are exclusive of Value Added Tax at 5% under Federal Decree-Law No. 8 of 2017, administered by the Federal Tax Authority. The Licensee shall pay VAT upon receipt of a valid VAT invoice.
2.3 The Licensor may increase the licence fee at annual renewal on 60 days prior written notice. If the Licensee does not accept the increase, it may terminate at the end of the current term.
3. INTELLECTUAL PROPERTY
3.1 All intellectual property rights in the API, including copyright in the underlying software and documentation protected under the Copyright Federal Decree-Law No. 38 of 2021, remain exclusively with the Licensor. This Agreement does not transfer any ownership rights to the Licensee.
3.2 The Licensee retains all intellectual property rights in applications it develops using the API. The Licensor has no claim over the Licensee's applications, data, or downstream products.
3.3 The Licensee shall include a reference to the API in its documentation where required by the Licensor's branding guidelines, but shall not imply endorsement beyond such reference.
4. DATA PROTECTION AND AVAILABILITY
4.1 Where the API processes personal data, the Licensor and Licensee shall each comply with their respective obligations under the Personal Data Protection Law (Federal Decree-Law No. 45 of 2021), administered by the UAE Data Office. The parties shall agree a data processing schedule where the Licensor processes the Licensee's users' personal data.
4.2 The Licensor shall use commercially reasonable efforts to maintain API availability of 99.5% per month, excluding scheduled maintenance windows notified at least 24 hours in advance.
5. TERM AND GENERAL
5.1 This Agreement commences on the Effective Date and continues for one year, renewing annually unless either party gives 60 days written notice of non-renewal.
5.2 This Agreement is governed by the laws of the United Arab Emirates. The parties submit to the exclusive jurisdiction of the [Governing Forum].
5.3 Electronic signatures are valid under the Electronic Transactions and Trust Services Law (Federal Decree-Law No. 46 of 2021).
Signed for and on behalf of the Licensor: [Licensor Name]
Signed for and on behalf of the Licensee: [Licensee Name]
Licensor
________________
Signature
Licensee
________________
Signature
What Is a API Licence Agreement (UAE)?
An API Licence Agreement in the United Arab Emirates is a commercial contract under which the owner of an Application Programming Interface grants a licensee the right to access and use the API — typically via authenticated API calls over the internet — within defined parameters including a permitted use case, a call volume limit, a fee structure, and confidentiality obligations. APIs are the technical connective tissue of the digital economy, enabling software systems to exchange data and trigger actions programmatically. UAE API licence agreements are classified as intellectual property licence agreements under the UAE Civil Code (Federal Law No. 5 of 1985) and the Copyright Federal Decree-Law No. 38 of 2021, which protects the API's underlying software, documentation, and original interface design as copyright works owned by the API developer.
The UAE has a rapidly expanding API economy. The Central Bank of the UAE's Open Banking framework (in development under its Financial Infrastructure Transformation Programme) is expected to mandate APIs for licensed payment service providers, enabling licensed third-party fintech companies to access customer account data with consent — on the model of the EU's PSD2. UAE government open data APIs from the Dubai Statistics Centre, the Dubai Land Department (DLD), the Dubai Roads and Transport Authority (RTA), and federal ministries enable licensed data resellers and analytics companies to build value-added services on top of public datasets. Payment gateway APIs from UAE banks and licensed payment service providers such as Network International, Checkout.com, PayTabs, and Telr are the backbone of UAE e-commerce, requiring formal API licence or service agreements before integration. UAE logistics companies including Aramex and the Emirates Post Group provide carrier tracking and shipment management APIs to e-commerce platforms under formal licence agreements.
The Copyright Federal Decree-Law No. 38 of 2021 is the foundational IP statute for API licences. Copyright in the API's source code vests in the developer by default; accessing the API beyond the scope of a valid licence constitutes copyright infringement. The UAE Cybercrime Law (Federal Decree-Law No. 34 of 2021) complements copyright protection by prohibiting unauthorised computer access — obtaining API credentials without a valid licence agreement may constitute a criminal offence under Articles 2 and 3 of the Cybercrime Law.
The Personal Data Protection Law (Federal Decree-Law No. 45 of 2021), administered by the UAE Data Office, applies to API licences that involve the processing of personal data. Where the API owner processes the licensee's customers' personal data, a written data processing agreement or clause is mandatory under the PDPL.
Value Added Tax at 5% under Federal Decree-Law No. 8 of 2017, administered by the Federal Tax Authority (FTA), applies to API licence fees. Both the licensor and the licensee have VAT compliance obligations that should be reflected in the invoicing provisions of the licence agreement.
When Do You Need a API Licence Agreement (UAE)?
A UAE API Licence Agreement is required whenever an API owner grants a third party the right to access its API for commercial or operational purposes under the Copyright Federal Decree-Law No. 38 of 2021 and the UAE Civil Code (Federal Law No. 5 of 1985).
Payment API integration. UAE fintech companies and e-commerce platforms integrating UAE bank payment APIs or licensed payment gateway APIs (Network International, Checkout.com, PayTabs, Telr) require a formal API licence or service agreement covering permitted use, transaction volumes, data protection under the PDPL, and Central Bank of the UAE payment services compliance.
Government open data API access. Developers and data companies accessing government open data APIs from the Dubai Land Department (DLD), the Dubai Statistics Centre, or federal ministry portals require formal API access agreements, typically available through the relevant authority's developer portal.
SaaS platform API developer programmes. UAE SaaS companies that open their APIs to third-party developers — allowing integrations, plugins, and connected applications built on their platform — require standardised API licence terms to govern developer obligations, API call limits, IP ownership, and data handling.
B2B data API licensing. UAE companies with proprietary data assets (market data, property prices, logistics tracking data, weather data) who license access to that data via APIs to enterprise customers require formal licence agreements specifying permitted use, call limits, data resale restrictions, and pricing.
Open banking and financial data APIs. UAE financial institutions and fintech companies participating in the Central Bank's Open Banking framework will require formal API licence agreements with licensed third-party providers (TPPs) governed by the UAE Payment Services and Stored Value Facilities framework.
Cross-border API licensing. UAE companies licensing APIs to international customers, or international API providers licensing to UAE enterprise customers, require UAE-compliant agreements addressing PDPL cross-border data transfer requirements and UAE VAT obligations.
What to Include in Your API Licence Agreement (UAE)
A UAE API Licence Agreement compliant with the Copyright Federal Decree-Law No. 38 of 2021 and the UAE Civil Code (Federal Law No. 5 of 1985) must contain the following elements. The forms-legal.com UAE API Licence Agreement template addresses each component in a commercially standard format recognised by the DIFC Courts, the Dubai Courts, and the ADGM Courts.
Party identification must record the full legal name, UAE trade licence number, and registered address of the licensor (API owner) and the licensee.
API description must identify the API by name, version, and functional description. Reference to API documentation attached as Schedule 1 is preferable to trying to describe the API's capabilities in the agreement body.
Licence scope must specify: the licence type (non-exclusive or exclusive within a defined sector/territory); the permitted use case (the specific application or service the licensee may build using the API); sub-licensing restrictions (typically prohibited without express permission); and restrictions on competitive use.
API call limits and overage must state the monthly or daily call limit, the overage charge per additional call, and the licensor's right to throttle or suspend access for limit violations.
Intellectual property must confirm the licensor's ownership of copyright in the API under the Copyright Federal Decree-Law No. 38 of 2021, restrictions on reverse engineering, and the licensee's ownership of its own application built using the API.
Data protection must address PDPL obligations where the API processes personal data: controller/processor identification, data processing restrictions, security measures, breach notification timelines, and cross-border transfer limitations.
Availability and SLA must set the uptime commitment and the remedies (service credits) for availability failures.
Fees and VAT must state the annual licence fee in AED and confirm VAT at 5% under Federal Decree-Law No. 8 of 2017.
Termination provisions must address access revocation, data deletion, and notice periods for deprecation of API endpoints.
Governing law and forum must identify UAE law and the competent court — DIFC Courts, ADGM Courts, Dubai Courts, or Abu Dhabi Judicial Department.
How to Fill Out Your API Licence Agreement (UAE)
Completing a UAE API Licence Agreement requires the licensor and licensee to agree technical and commercial terms before populating the template. Proceed as follows.
Begin with the parties. Enter the licensor's full legal name from its UAE trade licence or free-zone registration. Enter the licensee's full legal name and UAE trade licence number.
Enter the agreement date in DD/MM/YYYY format.
In the API details section, enter the API name and version. API versioning is important — specifying 'v3.0' ensures the licence covers the current version and addresses how version upgrades are handled. Attach the API documentation as Schedule 1.
Select the licence type. Non-exclusive licences are standard — they allow the licensor to provide the same API to multiple licensees. Exclusive licences within a defined sector are commercially valuable and typically command a premium fee.
Describe the permitted use precisely. Identify the specific application the licensee is building, the user base, and any restrictions. For example: 'Integration into the Licensee's consumer payment application for UAE-resident end-users only; resale or sub-licensing prohibited.'
Enter the API call limits. Be specific about the measurement period (monthly, daily) and the overage charge per additional call. Include a provision allowing the licensee to request temporary limit increases for defined events.
Enter the annual licence fee in AED. Note that VAT at 5% under Federal Decree-Law No. 8 of 2017 applies in addition. Annual billing is common for API licences; monthly billing is also used for usage-based pricing models.
Select the governing forum. DIFC Courts or ADGM Courts are popular choices for API licence agreements involving international licensors and UAE enterprise licensees, due to their English-language proceedings and commercial law expertise.
Both parties sign through authorised representatives. Electronic signatures are valid under the Electronic Transactions and Trust Services Law (Federal Decree-Law No. 46 of 2021).
Legal Requirements for API Licence Agreement (UAE)
A UAE API Licence Agreement must comply with the following legal requirements.
Copyright protection under the Copyright Federal Decree-Law No. 38 of 2021 protects the API software, specification, and documentation. Copyright vests in the licensor by default. A valid written licence is required for the licensee to access and use the API lawfully. Unlicensed access may constitute copyright infringement and, where credentials are obtained without authorisation, a criminal offence under Articles 2 and 3 of the UAE Cybercrime Law (Federal Decree-Law No. 34 of 2021).
Licence formality under the Copyright Federal Decree-Law No. 38 of 2021 requires IP licences to be documented in writing. Click-wrap API terms published on a developer portal constitute valid written licences under the Electronic Transactions and Trust Services Law (Federal Decree-Law No. 46 of 2021), provided the licensee had reasonable opportunity to review them before accepting.
Data protection under the Personal Data Protection Law (Federal Decree-Law No. 45 of 2021) requires a written data processing agreement or clause where the API involves processing personal data. The UAE Data Office may investigate and penalise non-compliant API data processing arrangements.
Payment API compliance: API licences for UAE payment APIs must comply with the Central Bank of the UAE's payment services licensing requirements. Third-party access to payment infrastructure requires the licensee to hold or rely on an appropriate CBUAE payment services licence.
VAT obligations under Federal Decree-Law No. 8 of 2017 require VAT-registered licensors to charge VAT at 5% on API licence fees and issue FTA-compliant tax invoices.
Corporate authority under the Commercial Companies Law (Federal Decree-Law No. 32 of 2021) requires corporate signatories to hold board authorisation or a valid power of attorney.
Electronic execution is valid under the Electronic Transactions and Trust Services Law (Federal Decree-Law No. 46 of 2021).
Common Mistakes to Avoid in Your API Licence Agreement (UAE)
UAE API Licence Agreements regularly lead to disputes and IP exposure because of the following recurring errors.
1. No written licence. Accessing an API under informal arrangements ('the API owner said it was OK by email') without a signed written licence agreement exposes the licensee to copyright infringement claims under the Copyright Federal Decree-Law No. 38 of 2021 and potentially criminal liability under the Cybercrime Law. Always execute a written licence agreement before integrating an API.
2. Vague permitted use. An agreement that licences use of 'the API for the licensee's business' without specifying the exact application and user base fails to prevent the licensee from sub-licensing to third parties or using the API for unintended purposes. Define permitted use precisely.
3. No call limit and overage provisions. Accepting an API licence without addressing call limits and overage charges creates cost uncertainty. Licences with uncapped usage and per-call overage charges can generate unexpectedly large invoices after a traffic spike.
4. Missing sub-licensing prohibition. An agreement that does not expressly prohibit sub-licensing leaves the licensor unable to prevent the licensee from reselling API access. Include an explicit prohibition.
5. No PDPL data processing clause. Where the API processes personal data, omitting a data processing clause violates the Personal Data Protection Law (Federal Decree-Law No. 45 of 2021). Include a data processing schedule.
6. Insufficient API deprecation notice. Accepting an agreement where the licensor can deprecate API endpoints or change the API without advance notice can disable the licensee's product. Require minimum 60 to 90 days deprecation notice.
7. Ignoring VAT. Agreeing an annual licence fee without addressing VAT at 5% under Federal Decree-Law No. 8 of 2017 creates invoice disputes. State the VAT position clearly.
8. No API versioning and deprecation policy. An agreement that allows the licensor to change or deprecate the API at will without advance notice can disable the licensee's product overnight. Require a minimum 90-day deprecation notice for any breaking change or endpoint removal, and a defined versioning policy that maintains backward compatibility for a reasonable period.
9. Accepting click-wrap terms without legal review. Many UAE API providers present standard developer terms that are heavily tilted in their favour — broad IP licences over data processed through the API, unilateral right to change call limits, and uncapped liability for the licensee. Enterprise UAE customers should negotiate key terms covering data ownership, sub-processing restrictions, availability SLAs, and exit data portability before accepting any API licence, regardless of whether the provider's default is click-wrap acceptance under the Electronic Transactions and Trust Services Law (Federal Decree-Law No. 46 of 2021).
Cite this page
Reference this free template in an article, syllabus, or research note:
Forms Legal. (2026). API Licence Agreement (UAE) (United Arab Emirates) [Legal document template]. Forms Legal. https://forms-legal.com/uae/business/intellectual-property/api-licence-agreement-uae
"API Licence Agreement (UAE) (United Arab Emirates)." Forms Legal, 2026, https://forms-legal.com/uae/business/intellectual-property/api-licence-agreement-uae.
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title = {API Licence Agreement (UAE) (United Arab Emirates)},
year = {2026},
howpublished = {\url{https://forms-legal.com/uae/business/intellectual-property/api-licence-agreement-uae}},
note = {Free legal document template. Based on Copyright Federal Decree-Law No. 38 of 2021}
}Frequently Asked Questions
An API licence agreement in the UAE is a commercial contract under which the owner of an Application Programming Interface (API) — the interface through which software systems communicate and exchange data — grants another party (the licensee) the right to access and use the API within defined parameters, in exchange for a fee. APIs are the digital infrastructure of the modern economy: payment gateways operated by UAE banks, data feeds from government portals such as the Dubai Land Department (DLD) and the General Directorate of Residency and Foreigners Affairs (GDRFA), logistics tracking interfaces from UAE freight operators, and open banking APIs regulated by the Central Bank of the UAE all require formal licence agreements before third-party developers may integrate them into their products.
A UAE API licence agreement is needed in several contexts: (1) when a fintech company integrates a UAE bank's payment API into a payment application, requiring a formal agreement under the Central Bank of the UAE's payment services regulations; (2) when a real estate technology company integrates the Dubai Land Department's transaction data API into a property analytics platform; (3) when a UAE logistics company licenses its carrier tracking API to an e-commerce platform operator; (4) when a UAE data aggregator licenses a business intelligence API to corporate subscribers; and (5) when a SaaS platform opens its API to third-party developers under a developer programme, requiring standardised licence terms.
The Copyright Federal Decree-Law No. 38 of 2021 protects the API's underlying software, specification documentation, and original interface design as copyright works belonging to the API owner. Without a written licence, accessing and using an API constitutes potential copyright infringement and, where access credentials are obtained without authorisation, may constitute a criminal offence under the UAE Cybercrime Law (Federal Decree-Law No. 34 of 2021).
APIs in the UAE are protected by multiple intellectual property frameworks. The Copyright Federal Decree-Law No. 38 of 2021 protects the API's source code, specification documentation, and any original elements of the interface design as copyright works. Copyright vests in the API developer (as author) and subsists for the developer's lifetime plus 50 years for natural person authors, and 50 years from first publication for corporate authors. Accessing the API's underlying code beyond what is authorised — including reverse engineering or decompiling the API software — is restricted under Article 38 of the Copyright Federal Decree-Law No. 38 of 2021, which permits reverse engineering only to the extent necessary to achieve interoperability with independently developed software.
API documentation and specifications may be protected as literary works under the Copyright Federal Decree-Law No. 38 of 2021, meaning the licensor can prohibit the licensee from copying or distributing the specification without authorisation.
Trademarks protecting the API's commercial name and logo are registered with the UAE Ministry of Economy's trademark registry. The API licence agreement should address permitted use of the licensor's trademarks in the licensee's product documentation and marketing materials.
Database rights may protect compilations of data accessible through the API. The Copyright Federal Decree-Law No. 38 of 2021 protects databases that constitute intellectual creations in their selection or arrangement. The licence agreement should address whether the licensee is permitted to extract, store, or cache data accessed through the API.
Trade secrets protect the API's proprietary architecture, undocumented endpoints, and internal implementation details. The UAE's IP framework includes trade secret protection under general principles of confidentiality enforceable through the Dubai Courts. The NDA provisions of the API licence agreement should specifically address the confidentiality of any non-public API documentation and technical information disclosed to the licensee.
API call limits and rate limiting provisions are among the most commercially significant terms in UAE API licence agreements, because they define the operational capacity of the integration and directly determine the fee structure. A well-drafted UAE API licence agreement should address the following aspects of call limits.
Call limit definition: the agreement should define whether the call limit is monthly (total API calls per calendar month), daily (calls per day), or rate-based (calls per second or per minute). For data APIs, limits are often expressed as queries per month; for transaction APIs, limits may be expressed as transactions per day or per hour.
Overage charges: the agreement should specify whether the licensor will throttle API access when the call limit is reached (blocking further calls until the next period) or whether the licensor will allow continued access and charge overage fees at a defined per-call rate. Many UAE API licences charge overage at AED 0.01 to AED 0.10 per call above the bundle limit, depending on the API's data richness and commercial value.
Fair use monitoring: the licensor is entitled to monitor the licensee's API usage patterns for compliance with the agreed call limit and for abuse detection. The agreement should clarify that monitoring for usage volume is permitted and that the licensor may throttle, suspend, or terminate access for usage that exceeds the agreed limits or suggests misuse.
Scale-up provisions: enterprise licensees should negotiate provisions allowing them to request increased call limits on notice (for example, in advance of a marketing campaign that is expected to drive higher API usage), at pre-agreed overage rates rather than requiring a full contract renegotiation.
API licences that involve the processing of personal data — including customer identification data, transaction records, health data, or location data — are subject to the Personal Data Protection Law (Federal Decree-Law No. 45 of 2021), administered by the UAE Data Office. The PDPL's application to API licences depends on the data flowing through the API and the roles of each party in the processing chain.
Data controller and processor identification: where the licensor processes personal data on behalf of the licensee (for example, a payment API that processes end-customer transaction data for the licensee's platform), the licensee is the data controller and the licensor is a data processor. The API licence agreement must contain a data processing clause or schedule governing the processor relationship, covering: the scope and purpose of processing; the security measures the licensor must implement; restrictions on engaging sub-processors; data breach notification timelines; and data deletion obligations on termination.
Where the licensor provides a data API through which the licensee accesses personal data of the licensor's users (for example, an open banking API providing account holders' transaction data to a third-party fintech), both the licensor and licensee may be independent data controllers for their respective processing activities. The licence agreement should identify which party is responsible for obtaining the data subjects' consent to data sharing through the API.
Data minimisation and purpose limitation: the PDPL requires that personal data accessed through the API is used only for the purposes specified in the licence agreement. The licensee must not cache, store, or further process API-sourced personal data beyond what is authorised. The agreement should include an explicit data use restriction clause.
For API licences involving financial data, the Central Bank of the UAE's open banking framework (under development as of 2026) is expected to impose additional consent and data handling requirements aligned with open finance principles.
Sub-licensing of API access to third parties is one of the most commonly contested issues in UAE API licence agreements. Whether a licensee may sub-license depends on the express terms of the agreement — there is no general right to sub-license under UAE law.
The Copyright Federal Decree-Law No. 38 of 2021 provides that a copyright licence may be sub-licensed only if the original licence agreement expressly permits it. A non-exclusive licence agreement that is silent on sub-licensing is generally interpreted as permitting the licensee's own use only. A licensee who provides third parties with access to the API using its own credentials — effectively acting as a reseller or aggregator of API access — is sub-licensing without authorisation, which constitutes copyright infringement under the Copyright Federal Decree-Law No. 38 of 2021 and a breach of the licence agreement enforceable under Article 267 of the UAE Civil Code (Federal Law No. 5 of 1985).
From a commercial perspective, API licensors in the UAE typically prohibit sub-licensing in standard agreements to maintain control over who accesses their API, to prevent competitors from gaining access through a non-competitive licensee, and to preserve the licensor's revenue model based on per-licensee fees. Where the licensee has a legitimate commercial need to provide API-powered functionality to its own customers (for example, a platform reselling enriched data derived from the API rather than raw API access), this must be addressed as a specific use case in the licence agreement — either as a permitted use, a white-label arrangement, or a separate reseller licence with its own pricing.
Termination of a UAE API licence agreement ends the licensee's right to access and use the API, with immediate practical consequences that the agreement must address carefully.
Immediate access termination: on the effective date of termination, the licensor is entitled to revoke the licensee's API credentials (API keys, OAuth tokens, or other access mechanisms) and block further API calls. The agreement should specify whether the licensor will give advance notice before revoking credentials (typically 24 to 72 hours for non-payment terminations; immediate revocation may be contractually justified for security incidents or licence violations).
Data handling: where the licensee has cached, stored, or processed data accessed through the API, the licence termination raises questions about continued use of that data. The agreement should specify whether the licensee may retain data lawfully obtained through the API during the licence term for its own records (subject to applicable PDPL retention limits), or whether the licensee must delete all API-sourced data on termination.
Dependent services: where the licensee's own product (a mobile app, SaaS platform, or B2B service) is dependent on the API, termination of the API licence may disable the licensee's product or customer service. The agreement should require the licensor to give adequate notice of termination — typically 60 to 90 days — to allow the licensee to migrate its application to an alternative API or architecture before access is revoked. The licensor should also provide a reasonable notice period for deprecating specific API endpoints, giving the licensee time to adapt its integration before the endpoint is retired.
Dispute-related suspension: the agreement should address whether the licensor may suspend API access (rather than terminate) during a fee dispute, and if so, under what conditions. Suspension during a bona fide dispute may be appropriate; suspension without notice for disputed invoices is a risk to both parties.
API availability and SLAs are important commercial provisions in UAE API licence agreements, particularly for licensees whose own products depend on the API remaining available. Availability for production APIs in the UAE typically follows the following market standards.
Uptime commitment: most UAE enterprise API licence agreements include a monthly uptime commitment of 99.5% to 99.9%, excluding scheduled maintenance windows. A 99.5% monthly uptime allows approximately 3.6 hours of downtime per month; 99.9% allows approximately 44 minutes. Payment and financial APIs regulated by the Central Bank of the UAE are typically held to higher availability standards aligned with the Central Bank's IT Risk Management Guidelines.
Scheduled maintenance: API licence agreements should specify the notice period for scheduled maintenance windows (typically 24 to 72 hours for routine maintenance) and the permitted duration and frequency of maintenance windows. Maintenance during off-peak hours (typically midnight to 04:00 UAE time, Sunday to Thursday) is expected in UAE enterprise API contracts.
Remedies for unavailability: service credits (typically 10% to 50% of the monthly fee, depending on the degree of unavailability) are the standard contractual remedy for API downtime below the agreed SLA. The agreement should specify the credit calculation method, the maximum credit cap, and the claim procedure. For API-dependent products where unavailability causes material revenue loss, the licensee may seek to negotiate a higher credit cap or a carve-out from the exclusive remedy provision for sustained failures attributable to the licensor's wilful misconduct.
Status and monitoring: the licensor should provide a status page or uptime monitoring endpoint that allows the licensee to verify API availability and track historical uptime data for credit claims.
This template is provided for informational purposes only and does not constitute legal advice. Laws vary by jurisdiction and change over time. Consult a qualified attorney for advice specific to your situation.Full disclaimer
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