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Acceptable Use Policy (India)

Acceptable Use Policy (India)

ACCEPTABLE USE POLICY

Information Technology Act 2000 | IT Intermediary Guidelines Rules 2021 | Indian Contract Act 1872

Effective Date: [Effective Date]

This Acceptable Use Policy ("AUP") is published by [Company Name], registered at [Company Address] ("we", "us", or "our"), in respect of [Website URL] (the "Service"). This AUP forms part of our Terms of Service and applies to [Policy Scope].

1. PERMITTED USE

1.1 You may use the Service for the following purposes: [Permitted Use].

1.2 All use of the Service must comply with applicable Indian law, including the Information Technology Act 2000 and all rules notified thereunder.

2. PROHIBITED ACTIVITIES

2.1 You must not use the Service to:

(a) Upload, post, or transmit any content that is obscene, sexually explicit, defamatory, threatening, abusive, hateful, or invasive of another person's privacy — as prohibited under the IT Act 2000 and Rule 3(1)(b) of the IT Intermediary Guidelines Rules 2021;

(b) Upload, post, or transmit child sexual abuse material (CSAM) — a criminal offence under Section 67B of the IT Act 2000;

(c) Engage in hacking, unauthorised access, denial-of-service attacks, or other cyber offences under Sections 43 and 66 of the IT Act 2000;

(d) Transmit viruses, malware, ransomware, spyware, or other malicious code;

(e) Commit identity theft, impersonation, or cheating by personation — offences under Sections 66C and 66D of the IT Act 2000;

(f) Publish content that threatens India's sovereignty, integrity, security, or public order — an offence under Section 66F (cyber terrorism) of the IT Act 2000;

(g) Infringe any third party's intellectual property rights (copyright, trademark, patent) — contrary to the Copyright Act 1957 and the Trade Marks Act 1999;

(h) Engage in spam, phishing, or fraudulent communications — contrary to the IT Act 2000 and the Consumer Protection Act 2019;

(i) Use the Service for any activity that constitutes an offence under the Indian Penal Code 1860 or any other applicable Indian statute.

3. CONTENT MODERATION AND TAKE-DOWN

3.1 We reserve the right to monitor, review, and remove any content that we believe violates this AUP or applicable law, without prior notice.

3.2 Where we have actual knowledge of unlawful content, we will act expeditiously to disable access to or remove such content in accordance with our obligations under Section 79(3) of the IT Act 2000 and the IT Intermediary Guidelines Rules 2021.

3.3 Content removal decisions may be appealed to our Grievance Officer within 30 days of the removal action.

4. ENFORCEMENT

4.1 Violations of this AUP may result in: (a) a written warning; (b) temporary suspension of account access; (c) permanent termination of your account; (d) removal of violating content; (e) reporting to law enforcement authorities where the violation constitutes a criminal offence under the IT Act 2000 or the Indian Penal Code 1860.

4.2 We reserve the right to take any action necessary to protect our users, third parties, and the integrity of the Service.

5. REPORTING VIOLATIONS

5.1 To report an AUP violation, please email [Reporting Email] with details of the violating content or activity (including URL, description, and evidence where available).

5.2 We will acknowledge your report within 24 hours and take appropriate action.

6. GRIEVANCE OFFICER

6.1 Our Grievance Officer (as required under Rule 3(2) of the IT Intermediary Guidelines Rules 2021):

Name: [Grievance Officer Name] | Email: [Grievance Officer Email]

Complaints will be acknowledged within 24 hours and resolved within 30 days.

7. GOVERNING LAW

7.1 This AUP is governed by the Information Technology Act 2000, the Indian Contract Act 1872, and the laws of India. Any disputes shall be subject to the jurisdiction of the courts at the location of [Company Address].

Authorised Signatory

________________

Signature

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What Is a Acceptable Use Policy (India)?

An Acceptable Use Policy in India records the organisation's position on the matter, defining what is permitted, what is prohibited and how breaches are handled.

For online platforms and intermediaries in India, an AUP is a mandatory component of the IT Intermediary Guidelines compliance framework under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules 2021. Rule 3(1)(b) of the IT Intermediary Rules 2021 requires all intermediaries to publish rules and regulations prohibiting specified categories of prohibited content and activity.

The AUP draws its legal force from the Indian Contract Act 1872 (as part of the user agreement), the IT Act 2000 (cyber offences and intermediary liability), the IT Intermediary Rules 2021 (content moderation requirements), and the Indian Penal Code 1860 (criminal offences that may overlap with AUP violations such as defamation, criminal threats, obscenity).

For enterprise IT environments, an AUP for employees governing use of company IT resources, email, internet access, and data handling is a key element of information security policy and is required under IT security frameworks such as ISO/IEC 27001 and the DPDP Act 2023's obligation to implement reasonable security measures.

The legal framework governing the Acceptable Use Policy (India) in India draws on several key statutes and regulatory bodies. Under Indian law, the Indian Contract Act 1872 governs contractual obligations, with Section 10 setting essential requirements for valid agreements. The Companies Act 2013 regulates corporate entities through the Registrar of Companies (ROC) and Ministry of Corporate Affairs (MCA). The Industrial Disputes Act 1947 and state labour commissioners govern employment disputes. The Information Technology Act 2000 and IT (Reasonable Security Practices) Rules 2011 protect personal data. The Income Tax Act 1961 and Goods and Services Tax Act 2017 govern tax obligations through the Central Board of Direct Taxes (CBDT) and GST Council. Parties executing a Acceptable Use Policy (India) in India should confirm the document reflects current law, including any amendments enacted since the original drafting date. The Indian Contract Act, 1872 sets the foundational requirements.

When Do You Need a Acceptable Use Policy (India)?

An Acceptable Use Policy is needed for: (1) any online platform, website, or app that has users — to define the rules of conduct and comply with IT Intermediary Rules 2021; (2) enterprise IT environments — to govern employee use of company computers, networks, email, and internet access; (3) cloud and SaaS service providers — to define permitted and prohibited uses of their services; and (4) educational institutions and public Wi-Fi providers — to define acceptable use of their IT infrastructure.

The AUP should be published alongside the Terms of Service and Privacy Policy and should be incorporated by reference into the main user agreement so that it forms part of the binding contract with users.

Parties in India should prepare a Acceptable Use Policy (India) proactively rather than waiting for a dispute to arise. Courts interpret agreements based on the written terms rather than oral representations. Under Indian law, the Indian Contract Act 1872 governs contractual obligations, with Section 10 setting essential requirements for valid agreements. The Companies Act 2013 regulates corporate entities through the Registrar of Companies (ROC) and Ministry of Corporate Affairs (MCA). The Industrial Disputes Act 1947 and state labour commissioners govern employment disputes. The Information Technology Act 2000 and IT (Reasonable Security Practices) Rules 2011 protect personal data. The Income Tax Act 1961 and Goods and Services Tax Act 2017 govern tax obligations through the Central Board of Direct Taxes (CBDT) and GST Council. Where the transaction involves regulated activities, prior approval from the relevant authority may be required before execution.

What to Include in Your Acceptable Use Policy (India)

A thorough India Acceptable Use Policy should include: scope (who and what it applies to); permitted uses; prohibited activities (mirroring IT Intermediary Rules 2021 categories: illegal content, defamatory content, obscene content, privacy violations, IP infringement, malware, hacking, spam, impersonation, incitement); content moderation and take-down procedure; Grievance Officer details and complaint process; enforcement actions (warnings, suspension, termination, reporting to law enforcement); user's obligation to report AUP violations; disclaimer of liability for user-generated content; interaction with the Terms of Service and Privacy Policy; and governing law (IT Act 2000, Indian Contract Act 1872).

Additional compliance elements for a Acceptable Use Policy (India) used in India include: Under Indian law, the Indian Contract Act 1872 governs contractual obligations, with Section 10 setting essential requirements for valid agreements. The Companies Act 2013 regulates corporate entities through the Registrar of Companies (ROC) and Ministry of Corporate Affairs (MCA). The Industrial Disputes Act 1947 and state labour commissioners govern employment disputes. The Information Technology Act 2000 and IT (Reasonable Security Practices) Rules 2011 protect personal data. The Income Tax Act 1961 and Goods and Services Tax Act 2017 govern tax obligations through the Central Board of Direct Taxes (CBDT) and GST Council. Forms-legal.com provides this template as a starting point for India-compliant documentation.

Cite this page

Reference this free template in an article, syllabus, or research note:

APA

Forms Legal. (2026). Acceptable Use Policy (India) (India) [Legal document template]. Forms Legal. https://forms-legal.com/india/business/policies/acceptable-use-policy-india

MLA

"Acceptable Use Policy (India) (India)." Forms Legal, 2026, https://forms-legal.com/india/business/policies/acceptable-use-policy-india.

BibTeX
@misc{formslegal-acceptable-use-policy-india,
  author       = {{Forms Legal}},
  title        = {Acceptable Use Policy (India) (India)},
  year         = {2026},
  howpublished = {\url{https://forms-legal.com/india/business/policies/acceptable-use-policy-india}},
  note         = {Free legal document template. Based on Indian Contract Act, 1872}
}

Frequently Asked Questions

Based on Indian Contract Act, 1872 — Template last modified June 2026Verify the source →

This template is provided for informational purposes only and does not constitute legal advice. Laws vary by jurisdiction and change over time. Consult a qualified attorney for advice specific to your situation.Full disclaimer

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