Flexible Working Request (Australia)
Czym jest Flexible Working Request (Australia)?
A Flexible Working Request in Australia is a legally binding written instrument.
The legislative foundation for flexible working requests in Australia is section 65 of the Fair Work Act 2009 (Cth). This provision was introduced to recognise that modern workers — particularly those with family, carer, disability or other personal circumstances — may need greater flexibility in how, when and where they work. It creates a statutory minimum floor of rights that applies to all national system employees covered by the Act, which encompasses the vast majority of Australian employees in the private sector as well as Commonwealth public sector employees.
Eligibility to make a formal flexible working request under section 65 requires the employee to have completed at least 12 months of continuous service with the employer. For casual employees, the requirement is that they have been employed on a regular and systematic basis for at least 12 months and have a reasonable expectation of continuing employment. In addition to the service requirement, the employee must fall within one of the eligibility categories specified in section 65(1A), which include: being a parent or having responsibility for the care of a child of school age or younger; being a carer within the meaning of the Carer Recognition Act 2010 (Cth); having a disability; being 55 years of age or older; experiencing family or domestic violence; or providing care or support to an immediate family or household member who is experiencing family or domestic violence.
Prior to the 2023 amendments, employers could refuse a flexible working request on reasonable business grounds with relatively limited procedural constraints. The Fair Work Legislation Amendment (Secure Jobs, Better Pay) Act 2022 (Cth), which enacted the 2023 amendments, introduced a requirement that employers genuinely try to reach agreement on alternative arrangements before refusing a request, and mandated that any refusal set out the specific reasonable business grounds for refusal and explain why those grounds apply. Section 65F of the Act now gives the Fair Work Commission jurisdiction to deal with disputes, and the Commission may make orders including an order that the employer grant the request or a different flexible working arrangement.
A formal written flexible working request is legally distinct from an informal discussion or verbal agreement about working arrangements. Only a formal written request triggers the employer's statutory obligations under sections 65C to 65F of the Fair Work Act 2009 (Cth). Employees who have not made a formal written request cannot access the Fair Work Commission's dispute resolution jurisdiction in relation to the request. This makes the use of a properly documented flexible working request form critically important for employees who wish to preserve their legal rights.
Many Modern Awards and enterprise agreements contain provisions about flexible working arrangements that supplement or expand the minimum rights under the Fair Work Act 2009 (Cth). Employers and employees should check the applicable Modern Award or enterprise agreement to understand whether additional entitlements or procedures apply. The Fair Work Commission publishes all Modern Awards on its website, and employees can use the Commission's Pay and Conditions Tool to identify their applicable Award.
The Australia Flexible Working Request (Australia) template is designed for use across all Australian states and territories and reflects the current requirements of the Fair Work Act 2009 (Cth) as amended by the Fair Work Legislation Amendment (Secure Jobs, Better Pay) Act 2022 (Cth).
Kiedy potrzebujesz Flexible Working Request (Australia)?
A Flexible Working Request should be made whenever an eligible employee wishes to formally invoke their statutory rights under section 65 of the Fair Work Act 2009 (Cth) to request a change to their working arrangements. There are several common circumstances in which Australian employees need to make a formal flexible working request.
Caring for a young child is the most common reason for flexible working requests in Australia. A parent or guardian of a child of school age or younger is eligible to request flexible arrangements to manage school drop-off and pick-up, childcare centre hours, or other caring responsibilities. This is particularly relevant for employees returning to work after parental leave under the National Employment Standards in the Fair Work Act 2009 (Cth), who may wish to return on reduced hours or to work from home on certain days.
Caring responsibilities for an adult family member also frequently give rise to flexible working requests. An employee who is a carer within the meaning of the Carer Recognition Act 2010 (Cth) — that is, a person who provides unpaid care and support to a family member or friend with a disability, medical condition, mental illness, or who is frail aged — may request flexible arrangements to manage appointments, medication schedules, or periods of intensive care.
Disability is an eligibility ground that recognises that employees with a physical or cognitive disability may require adjusted hours, modified work location, or other arrangements to enable them to perform their role safely and productively. A formal flexible working request in this context may overlap with an employer's obligations under the Disability Discrimination Act 1992 (Cth) to make reasonable adjustments for an employee with a disability.
Mature age workers aged 55 or older are eligible to request flexible arrangements as they transition toward retirement or manage health-related changes in capacity. Flexible working options such as phased retirement, reduced hours, or remote work can support older workers to remain productively employed longer, which aligns with Australian Government workforce participation objectives.
Family and domestic violence situations create urgent need for flexible arrangements to allow an employee to manage safety planning, legal proceedings, housing transitions, or the practical consequences of leaving an abusive relationship. Section 65(1A)(e) and (f) of the Fair Work Act 2009 (Cth) recognises this as a distinct eligibility ground, reflecting Australia's national approach to supporting employees experiencing family and domestic violence.
A formal flexible working request should also be made when an informal request for flexible arrangements has been declined or has not produced a binding agreement, and the employee wishes to establish a formal written record that triggers the employer's statutory obligations and the employee's right to access the Fair Work Commission if the matter cannot be resolved.
Co powinien zawierać Flexible Working Request (Australia)
A formally compliant flexible working request under section 65 of the Fair Work Act 2009 (Cth) must be in writing and must set out the details of the change requested and the reasons for the request. Best practice requires several additional elements to confirm the request is properly assessed and that both parties' rights are protected.
Employee and employer identification should include the employee's full name, job title, department, employment start date, and state or territory of employment. The employer's legal name and ABN should also be recorded to clearly establish the employment relationship and the applicable jurisdiction for Fair Work Act 2009 (Cth) purposes.
Eligibility ground must be clearly stated. While employees are not required to disclose sensitive personal information in detail, the request should identify the specific ground under section 65(1A) of the Fair Work Act 2009 (Cth) on which the employee is relying. This is necessary for the employer to assess the request and to discharge its obligation to genuinely try to reach agreement before refusing. Employers cannot assess a request without understanding the basis on which the employee claims eligibility.
Current working arrangements must be described precisely. The request should document the employee's existing hours, days of work, location, and any other relevant aspects of the current arrangement. This baseline is needed to assess the nature and extent of the proposed change.
Proposed flexible working arrangement should be described in specific, practical terms — including proposed start and finish times, days of attendance, work location (for example, working from home three days per week), and any other relevant changes. The proposed commencement date and whether the arrangement is intended to be permanent or for a defined period should be clearly stated.
Business impact assessment demonstrates good faith and assists the employer. The employee should acknowledge any potential operational impact of the proposed arrangement and, where possible, propose practical solutions — for example, arrangements for after-hours client calls, modified handover procedures, or technology solutions to enable effective remote work.
Employer response obligations should be noted in the request. The request should remind the employer that under section 65C of the Fair Work Act 2009 (Cth), a written response is required within 21 days; that any refusal must be preceded by a genuine attempt to reach agreement on alternative arrangements; and that a refusal must set out the specific reasonable business grounds and explain why those grounds apply to the request.
Dispute resolution pathway: If the employer's response is unsatisfactory or if no response is received within 21 days, the employee may apply to the Fair Work Commission under section 65F of the Act. The Commission may conciliate the dispute or, if conciliation is unsuccessful, arbitrate and make a binding order. This pathway makes the formal written request a critical legal document, and it should be retained by both the employee and the employer as part of the employment record.
Modern Awards and enterprise agreements may impose additional requirements or provide additional rights in relation to flexible working requests beyond the minimum standards in the Fair Work Act 2009 (Cth). Employers and employees should check the applicable Modern Award — available from the Fair Work Commission's website — or enterprise agreement before finalising the terms of a flexible working arrangement. Where a flexible working arrangement is agreed, both parties should receive a signed copy of the written agreement, which should be retained on the employee's personnel file as part of the employment records required under Part 3-6 of the Fair Work Act 2009 (Cth) and the Fair Work Regulations 2009.
Under the Fair Work Act 2009 (Cth), the Fair Work Commission (FWC) adjudicates workplace disputes. Section 394 of the Fair Work Act 2009 governs unfair dismissal claims. The Fair Work Ombudsman (FWO) enforces compliance with the National Employment Standards (NES). The Privacy Act 1988 (Cth) and Australian Privacy Principles (APPs) govern personal data handling. The Australian Taxation Office (ATO) administers PAYG withholding and superannuation guarantee obligations under the Superannuation Guarantee (Administration) Act 1992. The forms-legal.com Flexible Working Request (Australia) template covers the mandatory elements under Fair Work Act 2009 (Cth).
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This template is provided for informational purposes only and does not constitute legal advice. Laws vary by jurisdiction and change over time. Consult a qualified attorney for advice specific to your situation.Full disclaimer
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