Create a comprehensive Australian Service Agreement compliant with the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) and the common law of contract. Covers scope of services, GST-inclusive or exclusive fees, payment terms, consumer guarantees, intellectual property ownership, confidentiality, Privacy Act 1988 obligations, limitation of liability, and termination rights. Suitable for consultants, freelancers, agencies, and businesses providing services to other businesses or consumers across all Australian states and territories.

A professionally drafted Cleaning Services Contract for use across Australia protects both cleaning businesses and their clients by setting out the scope of work, payment terms, insurance requirements, and termination rights in a legally sound document. Whether you are a residential cleaner, commercial cleaning company, or end-of-lease specialist, a written contract reduces disputes and ensures both parties understand their obligations from the outset. In Australia, cleaning service agreements are subject to the Australian Consumer Law (ACL), which forms Schedule 2 of the Competition and Consumer Act 2010 (Cth). The ACL implies mandatory consumer guarantees into all contracts for services supplied to consumers, including that services will be performed with due care and skill, within a reasonable time if no time is specified, and that any materials supplied in connection with the services will be of acceptable quality. These guarantees cannot be excluded by contract, so your agreement must be consistent with them. If the cleaning business employs workers, the Fair Work Act 2009 (Cth) and relevant Modern Awards — such as the Cleaning Services Award 2020 — may apply to the employment relationship. However, the Cleaning Services Award applies to the employment of workers, not to the contract between the cleaning business and its clients. The contract between the provider and client is governed by contract law and the ACL. For GST purposes, cleaning businesses registered for GST must include GST in their pricing and issue valid tax invoices under the A New Tax System (Goods and Services Tax) Act 1999 (Cth). Cleaning services are generally taxable supplies and attract 10% GST. Tax invoices must clearly state the GST amount or state that the total price includes GST. Public liability insurance is essential for any cleaning business operating in Australia. A minimum of $10 million public liability cover is widely regarded as the industry standard, and many commercial clients will require evidence of current insurance before granting access to their premises. Some state and territory-based regulatory schemes and industry bodies may also specify minimum insurance levels. For residential cleaning, privacy considerations are significant because cleaners work inside clients' homes and may have access to personal property, private documents, and confidential information. The Privacy Act 1988 (Cth) and its Australian Privacy Principles apply to businesses with an annual turnover exceeding $3 million, but good practice demands that all cleaning businesses handle client information discreetly and securely regardless of turnover. End-of-lease and bond cleaning engagements may be subject to specific expectations under residential tenancy legislation in each state and territory. For example, in New South Wales, the Residential Tenancies Act 2010 (NSW) governs bond deductions, and tenants and landlords may have specific requirements regarding the standard of cleaning required to recover a rental bond. A detailed scope of work and photographic evidence of completed work can protect both the cleaner and the client in these situations. This template is suitable for both one-time cleaning engagements and ongoing regular service arrangements across all Australian states and territories, including New South Wales, Victoria, Queensland, Western Australia, South Australia, Tasmania, the Australian Capital Territory, and the Northern Territory. The governing law clause allows parties to select the applicable jurisdiction. The dispute resolution clause directs parties to state consumer protection authorities — such as NSW Fair Trading, Consumer Affairs Victoria, or equivalent bodies — as a first step, which is practical and cost-effective for resolving service disputes without litigation.

Create a legally compliant Subcontractor Agreement for the Australian building and construction industry. Covers Security of Payment Act rights, payment claims, adjudication, retention, defects liability, variations, WHS obligations, public liability and workers' compensation insurance. Suitable for all states and territories.

Protect your business from liability for recreational activities under Australian law. Covers Australian Consumer Law (ACL) limitations on excluding liability, section 139A CCA 2010 recreational services exception, voluntary assumption of risk, Civil Liability Acts (state-specific), contributory negligence, indemnity, and photo/media consent.

An Australian Workplace Health and Safety (WHS) Policy is a formal document in which an employer commits to providing and maintaining a safe and healthy work environment for all workers and others affected by its activities. It sets out the organisation's WHS obligations under Australian law, defines the responsibilities of officers, managers, and workers, and establishes the systems and procedures the organisation will use to identify hazards, assess risks, and implement controls. The primary legislative framework governing WHS in Australia is the Work Health and Safety Act 2011 (Cth) (the WHS Act) and the Work Health and Safety Regulation 2017 (Cth) (the WHS Regulation), developed by Safe Work Australia as model legislation. As of 2026, the model WHS Act has been adopted by the Commonwealth, New South Wales, Queensland, South Australia, the Australian Capital Territory, the Northern Territory, and Tasmania. Victoria and Western Australia have separate but substantially similar legislation (the Occupational Health and Safety Act 2004 (Vic) and the Work Health and Safety Act 2020 (WA)). The central obligation on employers is found in s 19 of the WHS Act. A person conducting a business or undertaking (PCBU) must ensure, so far as is reasonably practicable, the health and safety of workers engaged by or caused to be engaged by the PCBU, and the health and safety of workers whose activities in carrying out work are influenced or directed by the PCBU. The 'so far as is reasonably practicable' qualifier requires the PCBU to weigh the likelihood and severity of a risk against the availability and cost of measures to eliminate or minimise it. Under s 27 of the WHS Act, officers of a PCBU (including directors and senior managers) have a positive duty to exercise due diligence to ensure the organisation complies with its WHS obligations. This includes acquiring and keeping up-to-date knowledge of WHS matters, understanding the operations and associated risks of the business, ensuring the PCBU has appropriate resources and processes to eliminate or minimise WHS risks, and verifying that those resources and processes are being used effectively. Workers also have duties under s 28 of the WHS Act. They must take reasonable care for their own health and safety, ensure their acts or omissions do not adversely affect the safety of others, comply with any reasonable WHS instruction given by the PCBU, and cooperate with any reasonable WHS policy or procedure. The WHS Regulation 2017 (Cth) supplements the WHS Act by providing detailed requirements for managing risks, including the hierarchy of controls: elimination, substitution, isolation, engineering controls, administrative controls, and personal protective equipment (PPE) as a last resort. Employers are required to consult with workers when identifying hazards, assessing risks, and making decisions about controls under Part 5 of the WHS Act. Notifiable incidents — including workplace fatalities, serious injuries or illnesses, and dangerous incidents as defined in ss 35 to 37 of the WHS Act — must be reported immediately to the relevant state or territory WHS regulator. The incident scene must be preserved until an inspector attends or authorises disturbance under s 39 of the WHS Act. Having a documented WHS Policy is a fundamental element of any effective WHS management system. It demonstrates the organisation's commitment to health and safety at the highest level, provides a framework for establishing WHS objectives and responsibilities, and supports compliance with the WHS Act and WHS Regulation. Employers with five or more employees are required to record significant findings of risk assessments in writing under the WHS Regulation. This WHS Policy is suitable for businesses of all sizes across all industries operating in Australia and should be reviewed at least annually, or whenever there is a significant change to operations, personnel, or legislation.