Running an online store or retail business without a clear return policy? That's a recipe for customer disputes and chargebacks. A well-written return policy template sets expectations from the start—covering what can be returned, the timeframe for returns, refund methods, restocking fees, and how exchanges work. Whether you sell physical products, digital goods, or services, customers want to know what happens if they're not satisfied. This template helps you create a professional policy that builds trust while protecting your bottom line. Covers return windows, condition requirements, shipping costs, and exceptions. Free PDF and Word download.